All orders are shipped with USPS First Class mail. Rates are determined based on weight. FREE SHIPPING ON ORDERS OVER $75. Looms, spinning wheels, and other bulks items are exempt from free shipping.
Our website is currently set up for shipping with the U.S.. For International Shipping, please contact us at info(at)circleofstitches(dot)com.
Returns & Exchanges
Unused yarn in its original condition may be exchanged for store credit within 30 days of purchase. Please contact us within 30 days of receiving your yarn to set up an exchange. Once we receive and accept your yarn, we will notify you of your store credit, which can be used either at our brick and mortar store or online. Please note that the customer is responsible for all associated shipping costs.
Products must be in original, "as new" condition. We do not accept returns on sale items, clearance items, or items we no longer stock. We reserve the right to decide if a product meets requirements for returns. Please contact us prior to mailing back an order. Unauthorized returns will not be accepted.
Special order items may not be returned. If we ordered something especially for you, it's a final sale.
In cases of defective yarn, we will replace the yarn for you. Please contact us within 15 days of receiving your yarn.
All returns and exchanges will be determined at the discretion of Circle of Stitches.
Shipping on returns and exchanges is at the customer's expense and will not be refunded. In cases where an error has been made on our end, we will cover shipping on both the return of the incorrect item and shipment of the correct item.
We do not accept returns on spinning wheels, spindles, needles, notions, or publications, including books, printed patterns, and digital patterns. Exceptions can be made for damaged or faulty merchandise.
Class Cancellation Policy
When you sign up for a class with Circle of Stitches, you are agreeing to these terms.
If you are signed up for a class and would like to cancel, you must do so more than 7 days before the scheduled class to receive a full refund. Cancellations less than 7 days in advance but more than 24 hours in advance will be converted into a store credit for the amount of the registration fee. Cancellations within 24 hours of class time, as well as no-shows with no prior warning, will forfeit the class registration fee, as we pay instructors per student and aren't able to fill empty spots with same day notice.
Our policies are in place because we value our teachers and we pay them according to the number of enrolled students. The day before a class, we will give them a final headcount and commit to paying them for that number of students. Even if you don't show up, we still pay the teacher.
Why do we deny requests to accommodate same day cancellation or no-show students in the next run of a class? Because in order to do so, we would need to pay the teacher for the class you skipped, and for your spot in the next session. This means we have to compensate the teacher twice, when your fee only covered a spot in one class. We are transparent about this process because we want you to understand where our policies come from.
Exceptions will be made at the sole discretion of management. Please contact us if you have any questions!
If a class is cancelled by Circle of Stitches, you will receive a full refund. We reserve the right to cancel or reschedule classes due to unforeseen circumstances, including but not limited to insufficient enrollment, inclement weather, or other emergencies.