Class Cancellation Policy
When you sign up for a class with Circle of Stitches, you are agreeing to these terms.
If you are signed up for a class and would like to cancel, you must do so more than 7 days before the scheduled class to receive a full refund. Cancellations less than 7 days in advance but more than 24 hours in advance will be converted into a store credit for the amount of the registration fee. Cancellations within 24 hours of class time, as well as no-shows with no prior warning, will forfeit the class registration fee, as we pay instructors per student and aren't able to fill empty spots with same day notice.
Our policies are in place because we value our teachers and we pay them according to the number of enrolled students. The day before a class, we will give them a final headcount and commit to paying them for that number of students. Even if you don't show up, we still pay the teacher.
Why do we deny requests to accommodate same day cancellation or no-show students in the next run of a class? Because in order to do so, we would need to pay the teacher for the class you skipped, and for your spot in the next session. This means we have to compensate the teacher twice, when your fee only covered a spot in one class. We are transparent about this process because we want you to understand where our policies come from.
Exceptions will be made at the sole discretion of management. Please contact us if you have any questions!
If a class is cancelled by Circle of Stitches, you will receive a full refund. We reserve the right to cancel or reschedule classes due to unforeseen circumstances, including but not limited to insufficient enrollment, inclement weather, or other emergencies.